Online Return Policy
Step 1: EdgeCraft.com has a 30 day return policy for orders purchased through the site. To return EdgeCraft products purchased through chefschoice.com fill out our Contact Form for a return authorization number before sending the product back in its original and undamaged packaging. The customer is responsible for the non-refundable prepaid shipping back to us if you decide you want to return a EdgeCraft® product.
Product returned to EdgeCraft® without an RMA or to its Distributors and/or Dealers under the auspices of warranty, freight damage or other issues and with the expectation of receiving a credit, replacement, and/or payment for the same without prior review and authorization of EdgeCraft is strictly prohibited and will become the sole responsibility of the party authorizing the action.
Please note: We have made every effort to display as accurately as possible the colors and images of our products that appear in-person. In year 2018 and 2019, our products will undergo a change with logo placement and design. The product image on the website may be different than the product you receive in terms of logo design and placement. We also cannot guarantee that your computer monitor’s display of any color will be accurate.